Cancellation Policy

At Arctic Insulation, we understand that circumstances can change. This Cancellation Policy outlines your rights to cancel services and the terms under which cancellations can be made.

This policy applies to all services provided by Arctic Insulation Ltd and complies with the Consumer Contracts Regulations 2013 and other relevant UK consumer protection laws.

The 14-day cooling-off period begins on the day after you:

• Accept our written quotation, or
• Sign a contract for our services, or
• Make a deposit payment

How to Exercise Your Right to Cancel:

To cancel within the cooling-off period, you must inform us in writing by:

• Email: hello@arcticinsulation.co.uk
• Phone: 020 4634 1337 (followed by written confirmation)
• Post: Arctic Insulation Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

You can use this simple statement:

If you request that we begin work during the 14-day cooling-off period, you must give us your express written consent. This can be in the form of:

• A signed agreement acknowledging you are waiving your right to cancel without charge
• An email confirming you wish work to commence immediately

We will provide a detailed breakdown of any charges and will refund the balance of your deposit within 14 days of receiving your cancellation notice.

After the 14-day cooling-off period, cancellations are subject to the following terms:

If you need to change your installation date rather than cancel, we're happy to accommodate where possible:

• First reschedule: Free of charge if requested more than 7 days before the scheduled date
• Second reschedule or late notice: May incur a £75 rescheduling fee
• Multiple changes: We reserve the right to charge the full cancellation fee outlined above

💡 Tip: We understand life happens! If you need to reschedule, contact us as early as possible so we can find a solution that works for everyone.

When a cancellation is confirmed:

• We will process your refund within 14 days of receiving your cancellation notice
• Refunds will be made to the original payment method used
• You will receive an email confirmation once the refund has been processed
• Please allow 3-5 working days for the funds to appear in your account

In rare circumstances, we may need to cancel or reschedule your installation due to:

• Severe weather conditions affecting safe working
• Emergency situations or unforeseen circumstances
• Safety concerns identified during pre-installation checks
• Material supply issues beyond our control

If we need to cancel:

• We will notify you as soon as possible
• We will offer to reschedule at no additional cost
• If you prefer to cancel, you will receive a full refund including any deposits paid
• No cancellation fees will apply

If you have any questions about our cancellation policy or need to discuss your options, please contact us:

This cancellation policy forms part of our Terms & Conditions. For information about how we handle your personal data, please see our Privacy Policy.