Privacy Policy
Last updated: October 2025
1. Introduction
Welcome to Arctic Insulation ("we", "our", "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our services.
By using our website or engaging with us, you agree to the practices described in this policy.
2. Who We Are
Arctic Insulation is a UK-based insulation company providing spray foam removal, loft insulation, and energy efficiency services.
Contact:
3. What Information We Collect
We may collect the following information:
- Contact details: name, address, phone number, and email.
- Property information: such as insulation type, location, and survey details.
- Communication records: messages or enquiries sent via our website, Facebook, email, or phone.
- Website usage data: IP address, browser type, and interactions (for analytics or ads).
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes.
- Arrange surveys, installations, or spray foam removals.
- Improve our website and customer experience.
- Send important service updates or booking confirmations.
- Comply with legal and insurance obligations.
We will never sell your personal data to third parties.
5. Sharing Your Information
We may share data only with:
- Trusted contractors and surveyors who assist in completing your service.
- Professional service providers (e.g., accountants, insurers, web hosting, marketing tools).
- Legal or regulatory authorities when required by law.
All third parties are required to keep your data secure and use it only for legitimate purposes.
6. Data Security
We use secure systems and encrypted communication where possible to protect your personal data. Access is limited to authorised team members only.
7. Data Retention
We retain your data only for as long as necessary — typically up to 6 years for administrative, legal, or warranty purposes, unless you request deletion sooner.
8. Your Rights
Under UK data protection law (GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion.
- Withdraw consent for marketing communications.
- File a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.
To exercise any of these rights, contact us at hello@arcticinsulation.co.uk.
9. Cookies & Tracking
We use cookies and similar tools to improve your browsing experience and to measure marketing performance. You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Arctic Insulation
"Saving Energy, Saving Homes."
Questions About Your Privacy?
We're here to help. Contact us if you have any concerns about how we handle your data.