Terms & Conditions

Welcome to Arctic Insulation ("we", "our", "us"). By accessing our website, contacting us, or using our services, you agree to these Terms & Conditions.

Please read them carefully — they outline how we operate and what you can expect from us.

We provide professional insulation and spray foam removal services across the UK, including but not limited to:

• Loft and roof insulation
• Cavity and underfloor insulation
• Spray foam removal and energy efficiency upgrades

We aim to deliver all work to the highest industry standards, using approved materials and trained installers.

All quotes are free and without obligation unless otherwise stated.

Quotes are valid for 30 days from the date issued. Prices may vary if:

• The property details change after inspection.
• Additional work is requested or required.
• Material or regulatory costs increase.

• We may request a deposit before scheduling work.
• Full payment is due upon completion unless otherwise agreed in writing.
• Payments can be made by bank transfer, card, or other approved methods.
• Failure to pay within agreed terms may result in late fees or suspension of services.

• Customers can cancel a booking within 14 days of acceptance under the Consumer Contracts Regulations (cooling-off period).
• After this period, cancellation charges may apply if materials have been ordered or work has started.

While every effort is made to ensure safety and quality:

• We are not responsible for issues caused by pre-existing property defects, hidden damage, or third-party interference.
• We are not liable for indirect losses (such as loss of income, heating costs, or delays due to weather or supplier issues).
• Our liability shall not exceed the total amount paid for the service in question.

• All installation work is covered by manufacturer or workmanship warranties as specified at the time of installation.
• Warranty validity requires reasonable property maintenance and no alteration to installed materials without our consent.